Our policies on make-ups, refunds, payment security and your privacy. Questions? Send us a message.
Refunds have a 24-hour deadline. Refund requests must reach us in writing, by email or fax, within 24 hours of the first class meeting. All refunds are subject to a $30.00 processing fee.
Make-ups
- Make-ups must be done during the current session of classes.
- Make-ups can’t be carried forward into future sessions, or pro-rated and applied to future classes.
- You may do a make-up before the class (or classes) you’ll miss.
Check our make-up options, then contact the office to let us know which class you’ll attend. This helps the instructor prepare a proper lesson plan.
Refunds
Classes
- All refunds are subject to a $30.00 processing fee, and are given only when we receive a written request by email or fax within 24 hours of the first class meeting.
- If you attend the first class and then request a refund within 24 hours of it, the pro-rated amount for the first class is also deducted from your refund.
- No refunds are given for requests received more than 24 hours after the first class meeting.
- Approved refunds are issued within 10 business days of your request.
- If a medical or veterinary emergency forces you to withdraw in the middle of a session, you may transfer to another class session with the Training Director’s approval. A doctor’s note is required. You can transfer once per registration, within 90 days of the original class start date, and a transferred registration can’t be refunded.
- If a dog is disruptive or a threat to other dogs or people in class, the instructor will refer you to private lessons, and the unused part of your class fees is refunded pro-rata.
- If FDTC cancels a class, your payment is refunded in full when a suitable alternate class can’t be found.
Private lessons
Private lessons must be canceled at least 24 hours in advance, or you will be charged the full cost of the lesson.
Ten-Minute Tickers
No refunds are issued for any reason. If you can’t attend, you may send someone to take your place.
Payment security
Is paying on your site secure?
Yes. All personal and credit card information is encrypted and protected using the Secure Socket Layer protocol (SSL). When you press the Check Out button at the point of purchase, your credit card information is sent in encrypted form. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the address bar or the lower corner of your browser during checkout.
How do you keep my information safe?
We use SSL (Secure Sockets Layer) technology to encrypt your name, address and credit card number, so your personal data can’t be accessed while it travels over the Internet. SSL works with all mainstream browsers.
What if there are fraudulent charges on my card?
Under the United States Fair Credit Billing Act, your credit card provider can’t hold you liable for more than $50 of fraudulent charges. If your card is used without your authorization, you must notify your credit card provider according to its reporting rules and procedures.
Privacy
We never sell your information or share it for advertising, and we don’t use advertising or tracking cookies. Our Privacy Policy explains what we collect, how we use it, who helps us provide our services, and your choices.